DELIVERY & PAYMENTS

1. HOW TO ORDER
Add the desired SΦINX® products to your cart (Add to Cart). Continue with your shopping or select “Check out”.
You can check the contents of your shopping cart, you can add or remove any product, or you can increase or decrease the quantity of your products any time. Before checking out, you should check carefully if you agree with the selected products and their quantities, as they appear in your shopping cart and correct any mistakes by clicking the relevant choices. Fill in the required information and choose the way of payment. Now you can check out.

You can order either as a registered user or as a visitor. It is proposed to be registered as a member, in order to automatically display your information at the completion of your purchase, so as to save time. For your better convenience, you can see your order history.

Upon entry of your order you shall receive an automated e-mail informing you that the entry is successful. Upon checking and processing the order, you shall receive an e-mail verifying your order. Your agreement with the company shall be deemed made only when you receive an e-mail of “order confirmation” from our company.

Please note: Each SΦINX® piece is handcrafted to order and can require up to 3-5 full business days to produce. Once your order is complete, it is wrapped and dispatched with the next courier collection (Monday to Friday excluding holidays in Greece). 

SΦINX® reserves the right to cancel any order due to no availability or elimination of a product.  

For the availability of the products, questions or clarifications you can send an email at support@sfinx.gr.

 

2. PAYMENT METHODS
For your very own convenience, we suggest the following payment methods for your purchases:

A. Cash on Delivery (only for orders delivered to Greece)
If the total amount of your order is below 500,00 euros and the delivery’s destination is Greece, you can choose the Cash On Delivery type of transaction (COD), where you make the payment at the time and place of the order’s delivery. The COD fee is included in the shipping costs, which amount to 5,00 euros. The transport company we collaborate with for that type of transaction is: Elta Courier.

B. Credit Card
Supported cards: VISA, MasterCard & American Express. Choosing this way of payment, you shall be transferred to a safe environment of Stripe. Stripe is one of the leading e-commerce payment operators in the world. You can find more information about Stripe here: https://stripe.com 

C. PayPal
When choosing to pay through PayPal you will be forwarded to PayPal’s official website (secure online transaction system) where you can pay either with your credit/debit card or through your PayPal account. The process of payment through PayPal is fully automated. During this process any personal information (including your credit card number) is not stored in the system of SΦINX®. More info: https://www.paypal.com/us/digital-wallet/how-paypal-works

D. Apple Pay (Pay with your Apple devices).


3. SHIPPING METHODS & COSTS
The shipping time is dependent on the destination country and shipping method (Economy or Express). The following estimations are subject to change and based on our current experiences: Greece (2-4 business days) - Rest of the world (3-15 business days).

The shipping cost in our store are dependent on the items weigh, destination country and shipping method. Apart from the shipping fee, they may consist of the packing and handling fees. Therefore you will get the shipment price as soon as you put your item to the cart and choose the delivery address (before making the order).

A. Orders from Greece - ELTA Courier Services
Free shipping cost for orders above 80,00€ - For orders below 80,00€, the delivery cost is 5,00€.

B. Orders from E.U. countries - DHL Economy/Express
Free shipping cost for orders above 180,00€ - Shipping costs vary by destination.

C. Orders from non-E.U. countries - DHL Express
Free shipping cost for orders above 250,00€ - Shipping costs vary by destination. 

ATTENTION
Delivery within the E.U. is not subject to duties or any additional taxes.
For non-E.U. countries (Category C), customers may face import and duty taxes and you may be asked to pay further duties at customs control. SΦINX® has no control over possible additional charges or inspections. In the event that you need to pay import and duty taxes (these vary from country to country), you will be contacted directly by DHL Express and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

SΦINX® is not liable for any late deliveries caused by third-party courier companies. In any case, if the time of our products’ delivery to you is affected by externalities (strikes, weather phenomena etc), you shall be notified about the time of delivery without fail. If the shipping address is considered to be in an inaccessible area, the delivery time will depend on the circumstances.