Which countries do you ship?
Greece via Elta Courier services and globally via DHL Express.
Please select your country at checkout, however, if your country is not listed, please contact us at support@sfinx.gr for more information. Note, that through reasons beyond our control we do not currently ship to Russian Federation's addresses. We apologize for any inconvenience this may cause.
How long does shipping take?
Each SΦINX® piece is handcrafted to order and may require up to 7–10 full business days to produce. Once your order is complete, it is carefully wrapped and dispatched with the next available courier collection (Monday–Friday, excluding holidays in Greece). Ready-to-Ship pieces are dispatched within 2–3 business days.
The shipping time is dependent on the destination country and shipping method (Economy or Express). The following estimations are subject to change and based on our current experiences: Greece (2-4 business days) - Rest of the world (3-15 business days).
How much are the shipping costs?
The shipping cost in our store are dependent on the items weigh, destination country and shipping method. Apart from the shipping fee, they may consist of the packing and handling fees. Therefore you will get the shipment price as soon as you put your item to the cart and choose the delivery address (before making the order).
GREECE (Elta Courier)
Orders below 100,00€ = 5,00€
Orders above 100,00€ = Free shipping
EUROPE (E.U.) (DHL Economy or Express)
Shipping cost vary by destination.
REST OF THE WORLD (DHL Express)
Shipping cost vary by destination.
ATTENTION
Delivery within the E.U. is not subject to duties or any additional taxes.
For non-E.U. countries (Category C), customers may face import and duty taxes and you may be asked to pay further duties at customs control. SΦINX® has no control over possible additional charges or inspections. In the event that you need to pay import and duty taxes (these vary from country to country), you will be contacted directly by DHL Express and the order will not be released until you have paid. Please contact your local customs office for further details of charges.
SΦINX® is not liable for any late deliveries caused by third-party courier companies. In any case, if the time of our products’ delivery to you is affected by externalities (strikes, weather phenomena etc), you shall be notified about the time of delivery without fail. If the shipping address is considered to be in an inaccessible area, the delivery time will depend on the circumstances.
Can I see where my package currently is?
Yes, you will receive your personal tracking number from us in the shipping confirmation, which you can use to check the shipment status of your order at any time.
