TERMS & CONDITIONS
1. GENERAL TERMS, ACCESS, USE OF SERVICES & USERS’ OBLIGATIONS
2. LIABILITY AND RELEVANT MATTERS
The Company is released from any liability for any damage incurred to users, obligation – either contractual or not – towards users, and from any direct or incidental claim filed by users, provided users breach this website’s use and operation terms, provide false, inaccurate and/or inefficient information and data, either required or not, develop misconduct when browsing this website, violate users’ rules for behavior, either legal or customary, fulfill any obligations they have by the law or under an agreement through actions or omissions. The Company deems that any user who enters personal data to website www.sfinx.gr is the person whom said personal data refer to. The Company is neither able nor obliged to verify the identity of the person who enters said data; therefore, it bears no liability, and the user who entering said data is liable for any false and illegal entry both towards the Company and the person whom said personal data refer to (data subject). Users explicitly accept and acknowledge that they are solely liable for their actions and any incidental obligations to reimburse those damaged. Voluntary entry of their personal data by visitors-users of e-shop www.sfinx.gr shall entitle the Company to process said data in order to execute orders and duly provide the services required by users. The Company shall deliver the ordered products to the collaborating courier companies for the purpose of being consigned to our customers. The Company shall provide to the collaborating courier companies the necessary information for effective delivery of ordered products, among other, the consignee-counterparty’s necessary details. By ordering products from e-shop www.sfinx.gr, users give their unconditional consent to the Company to forward to the collaborating courier companies the aforementioned details required for delivering the products. The Company is released from any liability for any user’s or consignee’s or third party’s damage that may be incurred if the collaborating courier companies deliver the ordered products to any person other than the counterparty, provided said person resides, works or stays in the user’s house or workplace or any other place indicated by the Company’s counterparty as the place of delivery of ordered products. The respective liability lies with the user. Users must get informed on their account about requirements and specifications provided by the law of the country they reside or stay in, so that any products ordered from our e-shop follow a safe route from our shop to consignees/consumers. Consumers get informed about the necessary specifications by the proper Authorities of the country where the products are delivered.In particular, products must fulfill certain customs requirements and restrictions in order to be imported to the country of destination, such as structure specifications, restrictions on kind, weight, dimensions, requirements for necessary supporting documents, manuals etc. Consumers are required to verify that any products they order form our e-shop fulfill said requirements. Consumers may get informed about our products’ characteristics by contacting our e-shop. If they find out that any products do not fulfill the necessary requirements in order to be imported to the country of destination, they must not make any order, otherwise they shall be charged with any incurring expenses. In particular, consumers are charged with any cost incurring if the Authorities of the country of destination refuse to allow any product’s entrance in its territory, either it is a cost for the product’s consignment and return to our e-shop or a cost for storage and necessary handling, or for additional duties or for lawfully imposed fines due to the product’s non compliance with the legal requirements. Risk transfer: In agreements under which the Company consigns products to consumers, the risk of loss or damage of goods is transferred to consumers when they or any third parties appointed by them and are other than the currier appointed by the Company, acquire physical possession of said goods. However, the risk is transferred to consumers upon delivery to the currier if the currier is directed by consumers to receive and curry the goods from the Company to consumers, and such option has not been offered by the Company, without prejudice to consumers’ rights towards the currier. The Company maintains full possession of its ordered products until full payment by the customer of their price as well as of the cost of delivery.
3. PRODUCTS & PRICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
The products that appear at sfinx.gr are creations of special aesthetic and artistic value and are protected under Intellectual Property Law. Works contained in website SΦINX® www.sfinx.gr, in the form of text, image, drawing, photograph, graphics and logos, computer animation, software, data basis, music and audiovisual extracts, advertising pictures and slogans, which are protected by law 2121/1993 as well as by other National or International provisions of law, constitute the Company’s Copyright, without prejudice to Copyright held by other beneficiaries, protected under the relevant provisions of the Greek Law. Our Company maintains the Copyright of this website and any webpages that comprise it, which are independently protected as original works of conjectural design and applied arts, according to specific requirements of law, as well as, as collections of works. Copyright is primarily acquired without any formalities. Furthermore, the webpages of this website are also protected as data bases, provided they have the characteristics of data bases. The e-shop’s distinguishing features and distinctive title as well as the products’ distinguishing features e-shop www.sfinx.gr has, are protected by the law that applies to trademarks. Distinguishing features (from their use to their establishment in transactions), as well as the whole content of this website, are further protected under the provisions of unfair competition law. The domain name www.sfinx.gr has been lawfully assigned to the Company by the Hellenic Telecommunications & Post Commission (EETT), which has – among other rights – the exclusive right to use it. Moreover, the Company forbids any third party to register an identical domain name. Our Company also forbids any third party to use – without the Company’s prior consent – exclusive alphanumeric features similar to the ones which form the Company’s Modifiable Field of Domain Name ending .gr (sfinx.gr) in order to compose the Modifiable Field of other Domain Name ending .gr of the same level of which the Non Modifiable Field of Domain Name of the Company. The Company also forbids any third party to use – without the Company’s prior consent – exclusive alphanumeric features similar to the ones which form the Modifiable Field of Domain Name ending .gr in order to compose the Modifiable Field of other Domain Name ending .gr of the same level of which the Non Modifiable Field is the same with the Non Modifiable Field of Domain Name of the Company. Recording and direct or indirect, temporary or permanent reproduction of all works contained in this website, by any means and in any form, in whole or in part, as well as making of copies, either permanent or temporary are not allowed. Furthermore, all the following actions associated with said works are prohibited: reproduction by being downloaded and saved in the visitor-user’s computer, translation, adaptation, adjustment or other modifications, their distribution to the public in any form by being sold or by other means, lease and public loaning, public execution, broadcasting or re-broadcasting to the public through the radio or television, by electromagnetic waves or wires or other material conductors or by any other means, parallel to the surface of the earth or via satellites, presentation to the public wiredly or wirelessly or by any other means, import of copies produced abroad without the creator’s prior consent or, provided it is import from counties outside the European Community, if the right to import copies into Greece had been contractually retained by the creator. There is also forbidden any kind of deformation, abridgement or other modification of the aforementioned works, as well as any insult of the creator caused by the conditions of the work’s presentation. Appearance of the aforementioned works in website www.sfinx.gr does not mean any case whatsoever transfer or assignment of permission or right to use the same. Especially, as to the data bases of this website, temporary or permanent reproduction of data bases, by any means and in any form, in whole or in part, translation, adjustment, arrangement or any other modification of data bases, any kind of distribution of data bases or their copies to the public, any disclosure, display or presentation of data bases to the public, any reproduction, distribution, disclosure, display or presentation of results of the data bases’ translation, adjustment, arrangement and modification to the public are forbidden. The data bases of this website are further protected as a special right held by the data base maker under particular requirements and restrictions of law. There is forbidden any export and/or reuse of the whole or substantial part of the data bases’ content, evaluated either in terms of quality or quantity. “Export” means the permanent or temporary transfer of the whole or substantial part of the data bases’ content to another material agent, by any means or in any form. “Reuse” means any form of distribution of the whole or substantial part of the data bases’ content to the public, by distributing copies, leasing, direct broadcasting, or in other forms. There forbidden any repeated and systematic export and/or reuse minor parts of the data bases’ content, provided they entail the performance of actions contrary to the ordinary use of data bases or unjustifiably violate the data base maker’s legal interest. Under the applicable law, this website’s content is protected from violation of Industrial Property, which belongs to the Company, without prejudice to the rights of other holders-agents. Any deviation from the restrictions of this term, regarding this website’s Copyright protection, is allowed only upon consent given in writing by our Company or any copyright holder, or upon agreement made between our Company or a copyright holder and another agent or the user. Users/visitors are recommended to browse this website’s webpages and use the services it provides lawfully, respecting and abiding by the terms of this website’s use and operation as well as the applicable law, in such a way that it does not violate the Company’s Copyright in the website and its contents. Making of hyperlinks, except ordinary hyperlinks for reference to the homepage of this website, is allowed only upon consent given by the Company or an agreement made with the Company. The Company’s consent is required for creating further hyperlinks, which refer people to site of this website, beyond the homepage, such as webpages of products in www.sfinx.gr. Any maker of illegal hyperlinks shall be liable and punished under the provisions of laws 2121/1993, 146/1914 and 2251/1994, without prejudice to the provisions of the Greek and/or International Law, which additionally regulate such matters. In the same way, it is forbidden to make frames that do not fulfill the requirements of law and insert them without consent given in writing by the Company. All hyperlinks included in this website, in any form, such as hyperlinks in the form of banners, hyperlinks for reference to webpages of collaborating courier companies, and hyperlinks for reference to safe applications of payment by credit cards, as well as frames, fulfill the requirements of law and are inserted upon consent given by owners-holders of reference websites.
4. ADVERTISING AND COMMERCIAL COMMUNICATION
Our e-shop’s website may include ads any form, such as banners, text links and frames. The Company respects the provisions of applicable law on consumer protection, and we act with professionalism, following the codes of conduct which bind our business, having as motivation consumers’ full service through high technology services in a friendly and manageable environment. Having high standards of professional integrity, we abstain from misleading commercial practices. We provide our potential customer with all substantial details about our products, full advice on his/her rights as consumer, and full information about general and private terms of transaction, so that the customer makes a substantiated decision before entering into an agreement with our e-shop.
5. RETURN POLICY
You have the right to return an order and to ask for an exchange with another, strictly within 14 calendar-days from the date you have received your order. Concerning the returns, you can refer to the following situations:
– Exchange (you eventually changed your mind)
In this case, after we receive back the product you bought in the first place in its original condition, you will be getting a discount coupon to use in your next order equal to the price of the item you returned. Any delivery charges that arise during this whole process is your responsibility.
By requesting an exchange you will be charged with:
• The shipping cost
• The insurance cost
• The product clearance cost (regarding non-E.U. Countries)
If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases.
– Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3-5 business days from the delivery without additional charge.
– Defective product
If you discover there is a flaw in your SΦINX® piece of jewelry within 14 days from delivery, we will replace or repair it with no extra charge, unless this is impossible or requires unjustified expenses on our behalf. After receiving the defective product, you will be getting an e-mail informing you about the date of the delivery.
To return an item, contact us stating your Order Number and reason for return.
For orders outside of the E.U., SΦINX® cannot refund any import tax or customs duties payable.
We request that all items are returned in their original packaging and in the condition in which they were received. We cannot accept returned items that have been worn.
To return items from overseas, we would strongly recommend that you use a secure trackable courier service such as FedEx, DHL, and UPS to return your items to us. SΦINX® Jewelry cannot be held responsible for any items which do not reach us so it is advisable that you use a trackable service. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the E.U.
SΦINX® Chanion 1A
Athens 14123, Greece
tel. +30 210 279 1974
We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via any of the above courier services. Please note that unidentified returns will be returned to the sender and will not be refunded.
1. Contact the SΦINX® Customer Care, by sending an email at email@example.com within the above period of 14 days.
2. The Customer Care will send you the Return Form.
3. Send us back the above form, completed via email at firstname.lastname@example.org.
Returns are accepted only if each product you wish to return:
1. Is in the same excellent condition as delivered, untouched and unused, inside the SΦINX® packaging.
2. Have been received, checked and approved by the company.
3. Are accompanied by the original purchase receipt and all other documents.
Please note, for hygiene reasons earrings cannot be returned.
Changes and returns of products with the mark “special offer”, “discount”, “sales” will not be accepted.
The money will be refunded in the same way as it was received by us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
SΦINX® reserves the right to dismiss the return if one or more of the above requirements are not met.
You can cancel your order without any further charges, as long as the products have not been delivered for shipment. If you cancel your order after delivery of the products to be shipped, then you will be charged with the shipping costs from our Company to you as well as the costs of returning the products to our store. Contact our store at email@example.com to cancel your order and refund your money (if you have already paid for the products).